We, Bacfree, also known as Bacteria Free Water Filters (M) Sdn Bhd, together with our subsidiaries and
affiliates, Bacteria Free Water Engineering (M) Sdn Bhd and Bacfree Solution Sdn Bhd, respect the privacy
of individuals with regard to personal data and are committed to protecting the privacy of our users, and
Personal Data Protection Act 2010 (“Act”), which describes how your information (“Personal Data”) is
collected and used and your choices with respect to your Personal Data. For absolute clarity, any reference
information gathering and dissemination practices for the Bacfree website (“Website”) and if relevant, for the
use of, or subscription to, or purchase of any products and/or services offered by Bacfree.
Information Collected by Bacfree
Our website servers do not automatically recognise specific information about individual users on our
websites. In addition, our servers do not automatically record information regarding a user’s e-mail address
unless the user supplies it.
The user-supplied information collected through the registration process, surveys, contest entry forms, polls
or other similar vehicles, is used to improve the content of our site, or used for our marketing purposes. It is
not shared with other organisations for commercial purposes unless specifically stated herein.
Purpose of Personal Data Collected
The Personal Data that you provide to us voluntarily on our websites and the other related channels may be
processed for the following purposes (collectively, “Purposes”):
Although the precise details of the Personal Data collected will vary according to the specific purpose (such
as contests, forums, surveys etc) and whether it is via online channels or otherwise, we may typically collect
the following Personal Data from in relation to you:
Use and Disclosure
We may disclose your Personal Data within Bacfree for the Purposes set forth hereinabove in accordance
with the terms and conditions set out herein.
We are responsible for the Personal Data under our control, including Personal Data disclosed by us to a
Data, any person or entity (other than our own employee) who processes the Personal Data on behalf of us.
“Processing” in relation to Personal Data means, for example, obtaining, recording, holding or using the
Personal Data in carrying out any operation or set of operations on the Personal Data including organisation,
compilation, retrieval and/or disclosure of the Personal Data for verification purposes. We take every
measure to provide a comparable level of protection for Personal Data should the information be processed
by a Vendor.
We use and disclose aggregated non-personally identifying information collected through this Website as
part of our organisation’s process of constantly improving this Website, and the products and services
offered by Bacfree.
Impact of Non Provision of Personal Data
Please note that in the event that sufficient Personal Data is not supplied, or is not satisfactory to us, then your application or request for any of the above Purposes may not be accepted or acted upon or your
request to browse some information on this Website, or the use of, or subscription to, or purchase of any
products and/or services offered by Bacfree may be denied or affected.
Storage and Retention of Personal Data
Your Personal Data shall be stored either in hard copies in our offices or in servers located in Malaysia. It may be necessary to transfer your Personal Information to third party services providers based / located outside Malaysia. By continuing usage of the Website, products and/or services of Bacfree, you hereby consent to
Any Personal Data supplied by you will be retained by us as long as necessary for the fulfilment of the
Purposes stated in paragraph two (2) above or to satisfy required legal regulations, accounting requirements
or to protect our interests.
Save and except as provided in paragraph fifteen (15) hereof, we do not offer any online facilities for you to delete your Personal Data held by us.
How Email, Live Chat, WhatsApp and ‘Contact Us’ messages Are Being Handled
We may preserve the content of any email, live chat, WhatsApp or “Contact Us” or other electronic message
that we receive. Any Personal Data contained in those messages will only be used or disclosed in ways set
The message content may be monitored by our service providers or employees for purposes including but
not limited to compliance, auditing and maintenance or where email abuse is suspected. Replies on live chat
and WhatsApp will only apply for normal working hours only.
Communication or Utilisation Data
Through your use of telecommunications services to access this Website and/or any other sites operated
and/or managed by Bacfree, your communications data (e.g. IP address) or utilisation data (e.g. information
on the beginning, end and extent of each access, and information on the telecommunications services you
accessed) are technically generated and could conceivably relate to Personal Data.
To the extent that there is a compelling necessity, the collection, processing and use of your communications
or utilisation data will occur and will be performed in accordance with the applicable data privacy protection
Automatic Collection of Non-Personal Data
When you access this Website and/or use of any product / services offered by Bacfree, we may automatically
(i.e. not by registration) collect non-personal data (e.g. type of Internet browser and operating system used,
domain name of the website from which you came, number of visits, average time spent on the site, pages
We may use this non-personal data and share it within Bacfree to monitor the attractiveness of this Website
and improve performance and/or content.
For example, we may collect:
Device information — such as your hardware model, IP address, other unique device identifiers,
operating system version, browser type and settings, such as language and available font settings,
and settings of the device you use to access our Website.
Usage information — such as information about your usage of the Website, products and/or
services offered by Bacfree , the time and duration of your usage and other information about your
interaction with content offered by Bacfree, and any information stored using cookies, mobile ad
identifiers, and similar technologies that we have set on your device. For detailed information about
paragraph nine (9) below.
Location information — such as your computer’s IP address, your mobile device’s global
positioning system (GPS) signal or information about nearby WiFi access points and cell towers
that may be transmitted to us when you use certain Services.
Online Tracking and Advertising
We, and any third parties duly appointed / authorised by us to provide content, advertising, or functionality
or measure and analyse advertisement performance on our Website (collectively, “Authorised Third Parties”),
administration and navigation, to better understand and improve our Website, to determine and/or improve
the advertising shown to you here or within the online sites operated and/or managed by Bacfree, and to
provide you with a customised online experience.
Cookies are small files that are placed on your computer when you visit the Website. Cookies may
be used to store a unique identification number tied to your computer or device so that you can be
recognised as the same user across one or more browsing sessions, and across one or more sites.
Cookies serve many useful purposes. For example:
Cookies can remember your sign-in credentials so you do not have to enter those credentials each
time you visit a Website.
Cookies can help us and the Authorised Third Parties understand which parts of our Website are
the most popular because they help us see which pages and features users access and how much
time they spend on the pages. By studying this kind of information, we are better able to adapt our
Website and provide you with a better experience.
Cookies help us and the Authorised Third Parties understand which advertisements you have seen
so that you do not receive the same advertisement each time you visit our Website.
Most browsers accept cookies automatically but can be configured not to do so or to notify the
user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to
learn how to disable cookies. If you disable browser cookies or flash cookies, it may interfere with
the proper functioning of our Website.
Local Storage & Other Tracking Technologies
We, along with third parties, may use other kinds of technologies, such as Local Shared Objects
(also referred to as “Flash cookies”) and Hypertext Mark-up Language revision 5 (HTML5) local
storage, in connection with our Website. We also may use unique identifiers associated with your
device, such as mobile advertising identifiers. These technologies are similar to the cookies
discussed above in that they are stored on your device and can be used to store certain information
about your activities and preferences. However, these technologies may make use of different parts
of your device from standard cookies, and so you might not be able to control them using standard
browser tools and settings. For HTML5 local storage, the method for disabling HTML5 will vary
depending on your browser. For Flash cookies, information about disabling or deleting information
contained in Flash cookies can be found here.
Additional Choices with Respect to Targeted Advertising
technologies to facilitate serving relevant advertisements to you. For example, these technologies
help us determine whether you have seen a particular advertisement before, tailor advertisements
to you if you have visited our Website before, and avoid sending you duplicate advertisements. You
can learn more about certain types of targeted advertising by visiting our Audience Interest
Marketing (AIM) page.
Due to differences between using apps and websites on mobile devices, you may need to take
additional steps to disable tracking technologies in mobile applications. Many mobile devices allow
you to opt-out of targeted advertising for mobile applications using the settings within the mobile
application or your mobile device. For more information, please check your mobile settings. You
also may uninstall our applications using the standard uninstall process available on your mobile
device or app marketplace.
applicable law that may from time to time be in force.
Any questions, comments, suggestions or information other than Personal Data sent or posted to this
Website, or any part of the this Website by users will be deemed voluntarily provided to us on a
non-confidential and non-proprietary basis.
We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such
information freely without further reference to you.
This Website has security measures in place to protect the loss, misuse and alteration of the information
under our control. When a user is asked to provide his / her credit card information, we provide a secure
environment through our partners’ systems (using industry standard SSL or SET protocols) for this purpose.
For the internet, unfortunately, no data transmission over the internet can be guaranteed as completely
secure. So, while we strive to protect such Personal Data, we cannot ensure or warrant the security of any
Personal Data transmitted to us and individuals do so at their own risk. Once any Personal Data comes into
our possession, we will take reasonable steps to protect that information from misuse and loss and from
unauthorised access, modification or disclosure.
A username and password may be essential for you to use some sections of this Website. For your own
protection, we require you to keep these confidential and to change your password regularly (if required).
This Website contains links to other sites. We are not responsible for the privacy practices or the content of such sites. We have established relationships with advertisers and/or business partners but such
relationships are generally technical in nature, or content collaborations. If any advertisers and/or business
partners has access to any information entered by users in our database, this fact shall be disclosed to the
user upon initiating the registration process. Users who do not wish their information to be shared by anyone
other than the Website may then opt out of completing the registration.
Right of Access to Personal Data
or if you wish to correct your Personal Data or if you wish to withdraw your consent for future marketing
communication, you may send your request in writing to:
Bacteria Free Water Filters (M) Sdn Bhd (123208-U)
Bacteria Free Water Engineering (M) Sdn Bhd (156116-A)
Bacfree Solutions Sdn Bhd (214437-M)
No.7, Jalan SS13/3F,
Subang Jaya Industrial Estate,
47500, Subang Jaya,
Selangor Darul Ehsan,
Email us at email@example.com
Call us at +603-5633-8281
Website from time to time for any changes on a regular basis.