If customers are dissatisfied with their purchase, they may return their regular priced products to Bacteria
Free Water Filters (M) Sdn Bhd (Bacfree) within 10 working days from the invoice date. All product
exchanges / refunds are subject to terms and conditions.
Bacfree will not be responsible for any damage arising from any usage of the product that does not
comply with the product instruction manual.
For goods returned by post / mail, Bacfree will not be responsible for loss of packages due to carrier’s
actions.
Product returns may be denied if, after Bacfree receives the product, it is determined that the fault or
damage had been caused by the end-user.
The terms and conditions for valid exchanges and refunds are as below:
Exchange and / or refund is not available for:
If, in the sole opinion of Bacfree, the product that the customer has returned is not faulty or damaged and correctly corresponds to the description displayed on our website, or if it has not been returned in accordance with Bacfree’s return policy, the customer will not be entitled to an exchange. We will then return the product to the customer at the customer’s own cost and expense.